The above picture says it all.  And for those that know the “burn” of having to deal with IT Help desk… and the like… all I have to say is… well, I’ll keep my mouth shut.

But, I’m not too found of being yelled at.  And, it’s not a “technical” issue bro.  And how can you forget your username but not your password…?!?  Isn’t the latter harder to remember?

Snap.

But something I’m learning every single day that managing a growing community and the needs of it is simply the act of managing humans.

And, did you know there’s a great book out there called just that?

When I was working for “the man” back at Dell I actually gave this book to my manager at the time.  Never figured out if she had read it, but, I’d recommend it as a “casual” read (a good toilet-seat book) if you’ve got the time (and you do have time while your sitting there).

Managing Humans:Biting and Humorous Tales of a Software Engineering Manager is hilarious, but very true.  Michael Lopp is a genius.  You should also check out his website ManagingHumans.com.

It’s got some “crude” language, but if you’re from the tech industry, this is the standard vernacular and g33ksp3ak.

But I think there’s something to be learned here, and I’ve mentioned already before:  Managing an online community is managing humans.  I can’t forget this.  It comes with all the baggage and stupid stuff that humans do.

Know it, expect it, embrace it.

But don’t be surprised.